<p>One of the benefits of our membership is that you can skip any month between the 1st-4th of each month. As long as you log in and skip by the 4th, you won&apos;t be charged for the month. On the 5th you will no longer be able to skip the month, and you will be charged on your recurring charge date (the day of the month you signed up on). If you signed up between the 1st and 4th of the month, your recurring charge date will automatically be changed to the date between the 5th-8th in order to give you time to see the collections and make your selection.</p>

Can I Skip A Month?

<p style="margin-top:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><span style="font-size:14px;font-family:&quot;Arial&quot;,sans-serif;color:#414141;">To skip, simply sign in to your account, scroll over the Account tab, then click &quot;<strong>Skip the Month</strong>&quot; button and follow the instructions. If you have a change of heart and would like to make a purchase later, you can contact us via email or chat and we would be happy to assist you in un-skipping the month. You can also visit the site at any time and shop our exclusives even after you&apos;ve skipped the month.&#xA0;</span></p><p style="margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><span style="font-size:14px;font-family:&quot;Arial&quot;,sans-serif;color:#414141;">Please be sure to be on the lookout for your confirmation email of your skip.</span></p><p style="margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><span style="font-size:14px;font-family:&quot;Arial&quot;,sans-serif;color:#414141;">If you do not get a confirmation email, it means your skip did not go through</span></p><p style="margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><span style="font-size:14px;font-family:&quot;Arial&quot;,sans-serif;color:#414141;">successfully and we ask that you contact customer service immediately.</span></p><p><br></p><p></p>

How Do You Skip The Month?

Ellie is a curated monthly activewear subscription. On the first of each month, we announce new collections--each a complete outfit. If you do not like the collections, you have until the 4th of each month to skip. Your account will not be charged if you skip between the 1st-4th. Additionally, your subscription renews on the same date each month, so you always know when and what to expect! We offer three subscription types: 2 item boxes (generally a top, and bottom), 3 item boxes include 1 complete apparel outfit (generally a top, sports bra, and bottom), while 5 item boxes include the 3 apparel items + 2 fitness accessories/equipment items.

What's Ellie?

<p><span id="isPasted" style="color: rgb(43, 42, 42); font-family: omnes-pro, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: -0.28px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You may cancel your subscription at any time. There is no cancellation fee. If you decide to cancel your subscription, contact our customer service team up to 5 business days prior to your monthly billing date through our website contact form or by phone at <strong>1-844-338-5044</strong> and we&apos;ll take care of it right away.&#xA0;</span></p><p><span style="color: rgb(43, 42, 42); font-family: omnes-pro, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: -0.28px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Cancellation requests must be received a minimum of 5 business days prior to your bill date to ensure your box for that month is canceled. Requests not received in time will not take effect until the following month&apos;s box.</span> </p>

How Do I Cancel My Ellie Subscription?

<p>Your credit card is charged on the same day of every month that you originally signed up. Customers whose first purchase was on the 1st-4th of the month will be moved to a date between the 5th-8th for all future months. This is to provide plenty of time for you to review each month&apos;s collections, make any updates to your account, skip a month, and add exclusive products!</p>

When Will I Get Charged Each Month?

<p>Purchasing two subscriptions or purchasing a new type of subscription will always create two subscriptions. If you believe you created two subscriptions in error, please contact our customer service team immediately to cancel the duplicate subscription. We unfortunately cannot cancel the order, but you are more than welcome to ship a duplicate subscription back to us for a full refund.</p>

Why Do I Have Two Subscriptions?

<p>Ellie subscribers are able to purchase additional outfits every month, without creating duplicate subscriptions. Simply login to your subscriber account and then click on <span data-offset-key="5j67j-0-0" style="box-sizing: inherit;"><span data-text="true" style="box-sizing: inherit;">&quot;Buy Additional Collections&quot;.&#xA0;</span></span> There you will be able to select your outfit and complete your checkout.</p><p></p>

How Do I Purchase Additional Collections?

<p>A 3-month subscription is billed at the time of purchase. After your first 3 months, your subscription will automatically renew for an additional 3 months. If you would like to skip a month during or after your first 3 boxes, you can do so via your Ellie account. If you would like to switch to monthly payments, please contact Customer Care between the 1st-4th of the month prior to your renewal.</p>

When Will I Be Charged For My 3 Month Subscription?

<p>Getting started is easy! Simply purchase the outfit you want and the type of subscription you want on our <a href="https://www.ellie.com/collections/current-collection">current collection</a> page.</p><p>When going through the checkout be sure to create a password for your account (you will use this login to manage your subscription moving forward).&#xA0;</p><p>Each month, you will have multiple stylist curated collections to choose from. There is no obligation to purchase, you can always &quot;Skip The Month&quot;. Get ready for fresh motivation delivered to your door (and your inbox) every month!</p>

How Do I Sign Up?

We are able to bring you the looks you love at the value you deserve due to our membership subscription. You must sign up for a subscription to receive our Ellie box. All memberships auto-renew, but you can cancel at any time. Membership includes: Complete collections starting at $39.95, free shipping, and outfits and extras curated by fitness stylists just for you. It&apos;s free to look, and there&apos;s never any obligation to buy.

Can I Just Buy One Box?

<p>No, not at all. If you&apos;re not ready to make a purchase, simply log in to your account and view your collection between the 1st-4th of the month then select the &quot;Skip the Month&quot; button and you won&apos;t be charged. You can only &quot;Skip the Month&quot; by logging into the site; at this time, customers are not able to skip the month via voicemail or email.</p>

Do I Have To Make A Purchase Every Month?

How Do I Change My Address Information?

<p>To update your credit card info on file, simply sign in to your account at Ellie.com, and select Update Credit Card from the account options.</p><p><br></p><p></p>

How Do I Update My Credit Card Information?

<div data-block="true" data-editor="akoa8" data-offset-key="b62o3-0-0" style="box-sizing: inherit; color: rgb(34, 34, 34); font-family: &quot;Neutral Std&quot;, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b62o3-0-0" style="box-sizing: inherit;"><span data-offset-key="b62o3-0-0" style="box-sizing: inherit;"><span data-text="true" style="box-sizing: inherit;">To select your outfit, go ahead and log on to your Ellie account. You will need</span></span></div></div><div data-block="true" data-editor="akoa8" data-offset-key="b7o1i-0-0" style="box-sizing: inherit; color: rgb(34, 34, 34); font-family: &quot;Neutral Std&quot;, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b7o1i-0-0" style="box-sizing: inherit;"><span data-offset-key="b7o1i-0-0" style="box-sizing: inherit;"><span data-text="true" style="box-sizing: inherit;">to go to &quot;Change My Collection&quot; section. The pre-selected collection for you</span></span></div></div><div data-block="true" data-editor="akoa8" data-offset-key="fdf33-0-0" style="box-sizing: inherit; color: rgb(34, 34, 34); font-family: &quot;Neutral Std&quot;, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fdf33-0-0" style="box-sizing: inherit;"><span data-offset-key="fdf33-0-0" style="box-sizing: inherit;"><span data-text="true" style="box-sizing: inherit;">will say &quot;My Pick&quot;. Sometimes it will say &quot;Ellie Picks&quot; meaning Ellie will</span></span></div></div><div data-block="true" data-editor="akoa8" data-offset-key="ft5s5-0-0" style="box-sizing: inherit; color: rgb(34, 34, 34); font-family: &quot;Neutral Std&quot;, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ft5s5-0-0" style="box-sizing: inherit;"><span data-offset-key="ft5s5-0-0" style="box-sizing: inherit;"><span data-text="true" style="box-sizing: inherit;">randomly select an outfit on your behalf and send it, unless you decided to</span></span></div></div><div data-block="true" data-editor="akoa8" data-offset-key="5db4q-0-0" style="box-sizing: inherit; color: rgb(34, 34, 34); font-family: &quot;Neutral Std&quot;, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5db4q-0-0" style="box-sizing: inherit;"><span data-offset-key="5db4q-0-0" style="box-sizing: inherit;"><span data-text="true" style="box-sizing: inherit;">switch into an outfit of your own choice.</span></span></div></div><div data-block="true" data-editor="akoa8" data-offset-key="cujr6-0-0" style="box-sizing: inherit; color: rgb(34, 34, 34); font-family: &quot;Neutral Std&quot;, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cujr6-0-0" style="box-sizing: inherit;"><span data-offset-key="cujr6-0-0" style="box-sizing: inherit;"><br data-text="true" style="box-sizing: inherit;"></span></div></div><div data-block="true" data-editor="akoa8" data-offset-key="10k55-0-0" style="box-sizing: inherit; color: rgb(34, 34, 34); font-family: &quot;Neutral Std&quot;, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="10k55-0-0" style="box-sizing: inherit;"><span data-offset-key="10k55-0-0" style="box-sizing: inherit;"><span data-text="true" style="box-sizing: inherit;">Please be sure to be on the lookout for your confirmation email of your switch.</span></span></div></div><div data-block="true" data-editor="akoa8" data-offset-key="3nuul-0-0" style="box-sizing: inherit; color: rgb(34, 34, 34); font-family: &quot;Neutral Std&quot;, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3nuul-0-0" style="box-sizing: inherit;"><span data-offset-key="3nuul-0-0" style="box-sizing: inherit;"><span data-text="true" style="box-sizing: inherit;">If you do not get a confirmation email, it means your switch did not go through</span></span></div></div><div data-block="true" data-editor="akoa8" data-offset-key="da57j-0-0" style="box-sizing: inherit; color: rgb(34, 34, 34); font-family: &quot;Neutral Std&quot;, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="da57j-0-0" style="box-sizing: inherit;"><span data-offset-key="da57j-0-0" style="box-sizing: inherit;"><span data-text="true" style="box-sizing: inherit;">successfully and we ask that you contact customer service immediately.</span></span></div><p><br></p><p><img src="https://cdn.kustomerhostedcontent.com/media/5ff36643c5f9c48cb3d0b5ec/3e98a91490e95343814436a654e609bf.jpg" style="width: 933px;" class="fr-fic fr-dib fr-fil"></p><p><br></p><p>Click &quot;<strong>PREVIEW</strong>&quot;</p><p>Click &quot;<strong>SELECT</strong>&quot;</p><p>A pop up screen will come up &quot;Are you sure you want to switch to this collection?&quot; Click &quot;<strong>YES, I AM SURE</strong>&quot;</p><p>You will receive a pop up message &quot;You&apos;ve selected the XYZ Collection&quot;</p><p><br></p><br><br><br><br><br><br><br><br><br><p><br></p><p><br></p><p><br></p><p><br></p><br><p><br></p></div>

How Do I Switch My Outfit?

Yes, the only way to change your subscription plan is to cancel your 3-Month subscription. Once you have received all 3 boxes from your subscription, we need to cancel it and have you purchase a new subscription with your preferred # of items in Ellie.com

Can I change the subscription plan if I am in a 3-Month sub?

About Us

Ellie Box

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Ellie

Subscription

Can I Return Or Exchange Subscription Items?

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What If I'm Unsure About A Size Or Have A Fit Question?

Will A Collection I Want Be Restocked?

What Do I Do If The Collection I Want Is Out Of Stock?

Can I Make My Own Outfit Collection?

What Sizes Do You Carry?

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Does Ellie Have An Influencer Program?

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Influencer Program

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Affiliate Program

My Tracking Info Shows My Package Was Delivered, But I Never Received It.

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My Friend Said They Purchased But I Didn't Get The Credit.

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If My Friend Signs Up With A Different Email Address Than The One I Used For The Referral, Will I Still Earn Credits?

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What Should I Say When I Share?

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Refer A Friend

How Do I Fix A Mistake On My Order?

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Ordering

Does Ellie Offer Gift Cards?

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When Buying An Ellie Gift Card, What's The Difference Between "Add To Cart" And "Send As Gift"?

Gift Cards