We know how important your order is! If the tracking information for your order states that your package was delivered but you have not received it, please first check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. If you are still unable to locate your package, please contact the shipping carrier seen on your tracking information to discuss the issue. Please note Ellie is not responsible for any lost or stolen packages.

My Tracking Info Shows My Package Was Delivered, But I Never Received It.

Ellie customers enjoy free ground shipping, as a member, within the continental United States. We ship with standard ground shipping (6-9 days) within the 48 continental United States. Shipping to Alaska and Hawaii is available for $6.99. We currently do not offer express shipping to these destinations, standard shipping time is 6-9 days.

How Much Does Shipping Cost?

At this time, Ellie only ships within the United States, but we are working hard to include this option.

Do You Ship Internationally?

Unfortunately, we are not able to ship to U.S. Territories at this time. This is a high priority for us and something we are working hard to include!

Do You Ship To U.S. Territories?

Yes! We are able to ship to APO/FPO addresses.

Do You Ship To APO / FPO Addresses?

There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions. We are not responsible for stolen or lost items.

Why Is My Shipping Delayed?

<p>When your order enters transit, you will receive a shipping confirmation to the email entered at checkout. If you do not receive an email, please check your spam. If you haven&apos;t received your confirmation, please email help@ellie.com and we&apos;ll be happy to resend it right away! Please note: it may take up to 24 hours for the carrier to update tracking information once your package ships.</p>

Where Is My Shipping Confirmation?

We want to make sure you receive your order, please contact us immediately! Undeliverable orders due to customer or address error will require re-shipment. Ellie will happily cover the cost of the second attempt, only after the original order has returned to our facility.

My Order Is Being Returned To Ellie, What Do I Do?

Sadly, at this moment we do not ship to PO boxes. We do suggest sending the package to your home, or work address.

Do You Ship To PO Boxes?

About Us

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Ellie

Shipping

Can I Skip A Month?

How Do You Skip The Month?

What's Ellie?

How Do I Cancel My Ellie Subscription?

When Will I Get Charged Each Month?

Why Do I Have Two Subscriptions?

How Do I Purchase Additional Collections?

When Will I Be Charged For My 3 Month Subscription?

How Do I Sign Up?

Can I Just Buy One Box?

Do I Have To Make A Purchase Every Month?

How Do I Change My Address Information?

How Do I Update My Credit Card Information?

How Do I Switch My Outfit?

Can I change the subscription plan if I am in a 3-Month sub?

Subscription

Can I Return Or Exchange Subscription Items?

Returns

What If I'm Unsure About A Size Or Have A Fit Question?

Will A Collection I Want Be Restocked?

What Do I Do If The Collection I Want Is Out Of Stock?

Can I Make My Own Outfit Collection?

What Sizes Do You Carry?

Product

Does Ellie Have An Influencer Program?

How Do I Join The Influencer Program?

Who Can I Contact For Media Requests?

Influencer Program

Do You Have An Affiliate Program?

How Can I Join Your Affiliate Program?

Affiliate Program

How Do You Refer A Friend?

What Do I Get For Referring A Friend?

What Does My Friend Get If I Refer Them?

My Friend Said They Purchased But I Didn't Get The Credit.

Can I Use Multiple Referral Credits At The Same Time?

Can I Apply My Credit To My Subscription?

How Can I Access Refer A Friend?

If My Friend Signs Up With A Different Email Address Than The One I Used For The Referral, Will I Still Earn Credits?

What Happens If My Friend Cancels Their Subscription Within Their First Month?

How Many People Can I Refer?

Who Is Eligible To Participate In The Referral Program?

What Should I Say When I Share?

Do I Need To Be An Active Subscriber In Order To Receive Credits For Referred Friends?

Is There Additional Membership Fees Associated With The Referral Program?

Can I Transfer My Credits To A Friend?

How can I get the discount code for my referral credit?

Refer A Friend

How Do I Fix A Mistake On My Order?

How Do I Cancel My Order?

Where Is My Order Confirmation?

My Order Isn't Going Through, Now What?

Why Was My Order Cancelled?

How Do I Use My Promo Code?

Ordering

Does Ellie Offer Gift Cards?

What Can I Use An Ellie Gift Card For?

Can I Return A Gift Card?

Can I Use A Gift Card And A Promo Code?

Does My Gift Card Expire?

Do I Need A Credit Card If I Have A Gift Card?

Where Do I Check The Balance On My Gift Card?

When Buying An Ellie Gift Card, What's The Difference Between "Add To Cart" And "Send As Gift"?

Gift Cards