We know how important your order is, so we aim to fulfill orders as quickly as possible once they are placed. While we cannot cancel or change an order once it has been placed, you are welcome to contact us for an exchange once your order is received. Please make sure to review that all your information is accurate upon checkout. If you need to change your recurring subscription, please contact us between the 1st-4th of the current month.

How Do I Fix A Mistake On My Order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed, you are welcome to contact us for an exchange once your order is received. Please make sure to review that all your information is accurate upon checkout. If you need to change your recurring subscription, please contact us between the 1st-4th of the current month.

How Do I Cancel My Order?

<p>Within 5-10 minutes of placing your order, you should receive an order confirmation to the email address you used when creating an account. If you did not receive your confirmation, please check your spam. If it&apos;s not in your spam, please send us a message, and we&apos;d love to help!</p>

Where Is My Order Confirmation?

If you are receiving an error, please make sure your credit card information, shipping address, and billing address are the same as on your billing statement. If your information is 100% correct and you&apos;re still seeing an error, please make sure you&apos;re using the latest version of your web browser -- this generally helps. If you continue to receive error messages, please contact Customer Care and we&apos;d love to help!

My Order Isn't Going Through, Now What?

That is extremely rare, but potentially could be caused by the payment method on file declining or the item you ordered suddenly became out of stock and is no longer available.

Why Was My Order Cancelled?

Simply enter your promo code at checkout to apply valid discounts. Promo codes are not applicable when you buy a 3-month subscription. Offer not valid on previous purchases and cannot be combined with any other offer. Offer may not be applied to gift cards and shipping cost. Details of offer are subject to change. Only one promo code can be applied during checkout.

How Do I Use My Promo Code?

About Us

Ellie Box

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Ellie

Ordering

Can I Skip A Month?

How Do You Skip The Month?

What's Ellie?

How Do I Cancel My Ellie Subscription?

When Will I Get Charged Each Month?

Why Do I Have Two Subscriptions?

How Do I Purchase Additional Collections?

When Will I Be Charged For My 3 Month Subscription?

How Do I Sign Up?

Can I Just Buy One Box?

Do I Have To Make A Purchase Every Month?

How Do I Change My Address Information?

How Do I Update My Credit Card Information?

How Do I Switch My Outfit?

Can I change the subscription plan if I am in a 3-Month sub?

Subscription

Can I Return Or Exchange Subscription Items?

Returns

What If I'm Unsure About A Size Or Have A Fit Question?

Will A Collection I Want Be Restocked?

What Do I Do If The Collection I Want Is Out Of Stock?

Can I Make My Own Outfit Collection?

What Sizes Do You Carry?

Product

Does Ellie Have An Influencer Program?

How Do I Join The Influencer Program?

Who Can I Contact For Media Requests?

Influencer Program

Do You Have An Affiliate Program?

How Can I Join Your Affiliate Program?

Affiliate Program

My Tracking Info Shows My Package Was Delivered, But I Never Received It.

How Much Does Shipping Cost?

Do You Ship Internationally?

Do You Ship To U.S. Territories?

Do You Ship To APO / FPO Addresses?

Why Is My Shipping Delayed?

Where Is My Shipping Confirmation?

My Order Is Being Returned To Ellie, What Do I Do?

Do You Ship To PO Boxes?

Shipping

How Do You Refer A Friend?

What Do I Get For Referring A Friend?

What Does My Friend Get If I Refer Them?

My Friend Said They Purchased But I Didn't Get The Credit.

Can I Use Multiple Referral Credits At The Same Time?

Can I Apply My Credit To My Subscription?

How Can I Access Refer A Friend?

If My Friend Signs Up With A Different Email Address Than The One I Used For The Referral, Will I Still Earn Credits?

What Happens If My Friend Cancels Their Subscription Within Their First Month?

How Many People Can I Refer?

Who Is Eligible To Participate In The Referral Program?

What Should I Say When I Share?

Do I Need To Be An Active Subscriber In Order To Receive Credits For Referred Friends?

Is There Additional Membership Fees Associated With The Referral Program?

Can I Transfer My Credits To A Friend?

How can I get the discount code for my referral credit?

Refer A Friend

Does Ellie Offer Gift Cards?

What Can I Use An Ellie Gift Card For?

Can I Return A Gift Card?

Can I Use A Gift Card And A Promo Code?

Does My Gift Card Expire?

Do I Need A Credit Card If I Have A Gift Card?

Where Do I Check The Balance On My Gift Card?

When Buying An Ellie Gift Card, What's The Difference Between "Add To Cart" And "Send As Gift"?

Gift Cards